General F.A.Q.
Why is the event 2 days this year?
Thanks to Community feedback, we’ve made a number of changes this year. In the past, a one day show packed with panels prevented many from being able to get up, enjoy the venue, and properly socialize with friends. With a two day show, we’re able to put on a show with a more enjoyable pace that allows attendees to truly immerse themselves in all that the venue has to offer, alongside fellow community members.
Will there be two stages, similar to previous CitizenCon events?
This year, we’ll have only one stage hosting presentations throughout both event days. Following the answer above, we want attendees to be able to enjoy all that the show has to offer. We also have a massive second convention hall space, where you can expect plenty of activities and social spaces to enjoy, ranging from Community Booths, a 1:1 rideable Drake Dragonfly replica, and so much more.
What should I bring?
Please remember to bring your printed ticket (or a digital copy stored on your mobile device) and your photo ID.
Will there be any new merchandise available at CitizenCon?
Yes, we'll debut new merchandise at CitizenCon. More info coming at a later time.
Can I come in Cosplay?
Heck yeah! Cosplay is encouraged. Local laws and venue restrictions do prohibit prop weapons though, so please leave those at home. Make sure to check out the details for this year's Cosplay competition here.
Is there an age restriction for attending?
Yes, all attendees must be 13 or over. Minors must be accompanied by an adult.
Will seating be available?
Yes, there will be seating. There will be no assigned seats, and location of seating will be first come first serve.
What are the rules concerning in-house photography/recording?
In general, photography and recording are encouraged. However, there may be some areas and aspects of the event that are off-limits in that regard throughout the day. Clear indication of areas where photography is not permitted will be found on-site.
Will we be able to bring things to give away to other convention-goers?
We know many orgs and sub communities like to hand out goodies that represent their group. This is acceptable, but stickers and selling goods (unless approved ahead of time) is strictly prohibited.
I can’t make it to Los Angeles, will the event be livestreamed?
Yes. It’s 100% free to watch the livestream – we will be broadcasting live at www.twitch.tv/starcitizen.
Am I allowed to re-broadcast CitizenCon on my own channel?
Yes.
What time will the VIP Ticket Afterparty start and end?
This gathering will kick off at the Los Angeles studio on October 22 at 7:00 PM local time, and continue through 11:00 PM.
What transportation options are there to get to the VIP Afterparty?
Guests have the option of either driving, rideshare or taking the metro to the CIG studio. The studio is 1 minute walk from the Expo/Bundy Metro stop. Please note there will be limited street parking around the surrounding area but no designated parking for guests. We strongly encourage you to either rideshare or take the metro, especially if you are planning on drinking.
Is there a minimum age requirement to attend the VIP Afterparty?
Attendees must be 13 years or older. Afterparty attendees wishing to consume alcohol must be 21 years or older, and bring a valid ID.
Ticketing/Registration
Can I buy multiple tickets for my friends/family?
Yes! You can buy up to 5 tickets per cart for the general access ticket and share those tickets with friends once we deliver them, closer to the event. Due to the limited quantity, Premium Experience tickets are unique, and only 1 per account can be purchased. They are non-giftable/transferrable.
How and when will tickets be delivered?
Tickets will be emailed to your registered account email. We'll begin rolling this process out the week of September 25. Keep an eye on your inbox, it may take some time for all tickets to distribute.
Will I need to bring my ticket to the show?
Yes! Please follow the instructions in the email that came alongside your ticket. It will instruct you to either download or print your ticket, which is required at the venue's entrance.
How will I give the tickets I purchased to my friends/family?
Once tickets have been distributed closer to the event, you'll simply be able to forward them their ticket via email or print and hand-deliver them.
Will you be offering a Digital Goodies Pack?
Yes, and it will be included with your CitizenCon ticket.
If tickets come with Digital Goodies Packs, how will I distribute those to friends/family?
Digital Goodies Packs will be giftable once they are delivered, closer to the event.
If I'm not going to CitizenCon, is there any way to get the digital goodies that come with a ticket?
Yes! You can enjoy all the fun from the comfort of your own home. Learn more about this year's Digital Goodies Pack and how to get yours here.
Can non-backers acquire a ticket to the event?
Yes.
Will CitizenCon tickets be available for store credit? Can I use a coupon to discount the purchase price of a ticket?
No, CitizenCon tickets are not purchasable via store credit and cannot be discounted with a coupon.
Will there be a physical swag bag for attendees of the event?
Yes, and it will be included with your CitizenCon ticket. You can collect your swag bag at time of registration.
What if you buy a ticket for someone and they can't show up? Can the person who bought the tickets get the stuff for them? Or is the ticket voided?
If you are unable to attend, but still want your swag bag, you can give your ticket to someone else who will be able to pick up the swag bag on your behalf. All physical items must be picked up during the event itself. We will not be able to mail them to you afterwards.
Venue Information
Venue: LA Convention Center
Address: 1201 S Figueroa St, Los Angeles, CA 90015
Venue Map: West Exhibit Hall
Getting here:
- Parking: There are several parking facilities around LA Convention Center, please refer to this pdf for locations. The closest to the venue is the entrance off Pico Blvd and LA Live Way.
- Rates: Flat rate of $25-40 apply, depending on event and parking location.
- Payment: Credit and Debit Card only, cash or checks are not accepted as they are a cashless garage.
- Public transport: There are several modes of public transportation - Metro Rail, Metro Bus, Dash Bus, Metrolink Regional Rail System.
- Metro Rail: Take the Metro Blue or Expo Line to the Pico Station, direct across from the Los Angeles Convention Center. Please use the Metro Trip Planner Tool to plan your route.
- Metro Bus: Lines that stop near LACC are 30, 81, 442, 460 and the Silver Line. Please use the Metro Trip Planner Tool to plan your route.
- Dash Bus: Route F has several stops on Figueroa St. adjacent to LA Convention Center and LA Live. For details on services please go to ladottransit.com.
- Metrolink Regional: If using the Metrolink from Orange, Riverside, San Bernardino, Ventura Counties & Antelope, San Fernando and Perris Valley transfer to LA Metro for free with your Metroticket. Please use the Metrolink Planner Tool to plan your route.
First Aid/EMT:
There is a first-aid room in West Exhibit Hall & EMT services provided by First Rescue EMS.
Will there be security at the event?
Yes, there will be security at the event.
Are pets allowed? What is the policy on service animals?
Service animals are allowed, Emotional Support Animals and regular domestic pets of any kind/breed are not allowed.
COVID-19 Policy:
The LACC has no restrictions. You are encouraged to wear masks but not mandated. Proof of vaccination is not required to enter the venue.
Will Food & Drinks be available?
Food and beverages will be available at Galaxy’s Court and Groundworks, just outside in the lobby of West Exhibit Hall. Expect some themed food options as well as regular menu items such as chicken tenders and sandwiches etc. Please keep in mind that the venue does not permit outside food and beverages to be brought inside. Personal water bottle is allowed and the LACC provides various water stations throughout the venue.
Is there a Lost and Found?
Yes, there is a lost and found. Please contact Guest Services at 213-765-4225.
Is the event wheelchair accessible?
Yes, there will be:
- designated seating in convention room that is ADA accessible.
- wheelchair accessible lifts in the foyer.
- ADA compliant restrooms
- More information on the LA Convention Center's accessibility compliance can be found here.
Is there a separate line for ADA registration?
Yes, guests who require ADA assistance can use the Premium Ticket line.
After four long years, it’s back. CitizenCon returns live and in person, touching down at the Los Angeles Convention Center October 21st and 22nd. This year's show is shaping up to be our biggest yet, so we've put together a handy pocket guide to help you best prepare for the show!
This epic TWO DAY event is more than just a convention; it’s a pan-galactic celebration of the vibrant community that breathes life into the Star Citizen universe. A place where we can come together and share the remarkable things we’ve achieved together, while looking forward to a future brimming with even more amazing adventures.
Buckle up pilot, you’re about to embark on an unforgettable journey beyond imagination.